Aerobet maintains a privacy policy describing in detail how personal information is collected, processed and protected. It refers to Article 77 of the GDPR (General Data Protection Regulation) and sits alongside separate KYC/AML and cookie documents.
1. Personal Data Aerobet Collects
Collection happens in stages: a short registration form first, then financial and identity data once a player deposits or requests a payout.
- Registration details: first name, surname, date of birth, email address, mobile phone number, country and password.
- Identity documents: passport, ID card or driving licence, a photo of the ID with six handwritten random digits, and a second face photo.
- Residence evidence: proof of address or a bank statement, used where electronic checks fail.
- Payment data: card images showing only the first six and last four digits, proof of ownership for other methods, and transaction records.
- Enhanced due diligence: source-of-wealth evidence at higher transaction thresholds.
2. How Player Data Is Used
The documents link data use to running the account, meeting AML duties and protecting the platform against abuse.
- Creating and managing a single account per person, household, IP address and device.
- Processing deposits and withdrawals through matching payment details.
- Carrying out KYC and anti-money-laundering checks in line with EU directives.
- Detecting fraud, collusion, bonus abuse and duplicate accounts.
- Enforcing self-exclusion, which runs from 6 months to 5 years and blocks new registrations during that period.
- Sending promotional messages by email, SMS, online chat, WhatsApp, social media, browser notification or mobile app.
3. Data Sharing and Payment Disputes
The policy identifies fraudulent chargebacks and payment reversals as situations in which information may be passed to the parties involved. In practice, a disputed card payment can result in account details being disclosed to those parties.
4. International Data Transfers
Aerobet's policy confirms that personal data may be transferred internationally. Players should expect records to be processed outside their country of residence.
5. Data Security Measures
Technical safeguards described in the policy are summarised below, with what each one means for a player.
| Measure | Practical effect |
|---|---|
| SSL Version 3 with 128-bit encryption | Data travelling between browser and site is encrypted |
| Encrypted database | Stored records are kept in encrypted form |
| Password protection | Access to stored data is restricted |
| Active firewall | Unauthorised traffic to the systems is filtered |
6. Rights and Complaints
Through its reference to Article 77 of the GDPR, the policy acknowledges a player's right to lodge a complaint with a data protection supervisory authority. Complaints can first be raised with the operator at support@aerobetvip.com.
6.1. Raising a Privacy Complaint
A complaint tends to move faster when it follows a clear order.
- Email support@aerobetvip.com from the registered address, describing the issue.
- Use live chat to follow up on the status of the request.
- If no satisfactory outcome follows, escalate to a supervisory authority under Article 77.
7. Cookies and Tracking
Cookie use is covered by a dedicated document; browser-level details are set out on the cookie policy page.
8. Protection of Minors
The terms forbid the registration or use of data belonging to minors, and every account holder must be an adult. The responsible gambling section recommends filtering software for households where children use shared devices.
9. Player Obligations
Players must supply accurate details and keep to one account. Duplicate accounts can be closed with bonuses blocked and winnings confiscated, and deposits made by third parties can result in confiscated winnings too.
10. Privacy Contact
Questions about personal data go to support@aerobetvip.com, with live chat available for general account queries. Where translations differ, the English version of the site's documents prevails.