Aerobet publishes a full Privacy Policy that forms an integrated part of its Terms and Conditions, so using the services counts as accepting both documents. The sections below summarise how the casino collects, stores, shares and protects player information.
1. Personal Information Collected
Opening an account, making payments and passing identity checks all rely on a defined set of personal data:
- First and last name
- Date of birth
- Home or other physical address
- E-mail address and contact number
- Shipping and billing information
- Transaction history
- Website usage preferences and feedback
1.1. Activity logs
Alongside account data, the platform keeps technical logs of each visit. These record the source IP address, time and date of access, pages visited, language use, software crash reports and browser type.
2. How Player Data Is Used
The policy links data use to running accounts, meeting anti-money-laundering obligations and protecting the platform against abuse.
- Opening, managing and verifying player accounts
- Keeping identification and transaction records
- Detecting money laundering, cheating, payment fraud and chargebacks
- Running security checks at any time, which may include ordering a credit report and comparing details with third-party databases
- Sending promotional communications, which players can switch off
3. When Data Is Shared
Aerobet states that personal data is passed on only where the law requires it or where it helps prevent money laundering, in line with Directive 95/46/EC. Information may be released:
- to comply with legal process;
- to defend the company's rights;
- to protect personal safety;
- in cases of cheating, payment fraud, chargebacks or money laundering, to other online gaming sites, banks, credit card companies, agencies and authorities.
3.1. Affiliate programme
Where a third party administers the affiliate programme, any information it collects falls under that third party's own privacy policy rather than the casino's.
4. Player Rights
Players keep a measure of control over the information held about them and can act on it in several ways:
- request confirmation that stored data is accurate;
- ask for personal details to be updated;
- raise complaints about how their data is used;
- opt out of promotional messages through account settings, through the message received, or by writing to Customer Service;
- lodge a complaint with a supervisory authority under Article 77 of the GDPR, in the Member State of habitual residence, place of work or place of the alleged infringement.
5. Data Security
Stored information is covered by several technical and organisational safeguards:
- an encrypted, password-protected database;
- firewall software around that database;
- SSL Version 3 support with 128-bit encryption;
- AI-based monitoring overseen by an AML compliance officer;
- mandatory AML staff training, internal audit and three lines of control.
6. Data Retention
Retention periods are driven mainly by anti-money-laundering record-keeping duties.
| Data type | Retention period | Reason |
|---|---|---|
| Identification data | At least ten years | AML record keeping |
| Transaction data | At least ten years | AML record keeping |
7. Cookies
Cookies are handled under a separate Cookies Policy. Its categories and browser controls are summarised on the cookie policy page.
8. International Data Transfers
Player data is held on servers based in Germany and elsewhere. Transfers to other countries take place with the player's consent.
9. Protection of Minors
The service is restricted to adult users. For households where children can reach a shared device, the casino recommends installing internet filter software.
10. Accuracy and Verification Duties
Players are expected to supply accurate, current details. The security department may request KYC documents at any time without giving a reason, and an account may be closed if requested documents are not provided.
11. Privacy Contact
Questions about data use, update requests and privacy complaints can be sent to support@aerobetvip.com, the address the casino lists for account and compliance matters.