Aerobet publishes a dedicated Responsible Gaming page, last updated on 31.07.2025, setting out self-exclusion, account closing and practical advice for keeping play under control. This page summarises how those tools work in practice.
Understanding Responsible Gaming
Gambling at Aerobet is positioned as entertainment, not as a source of income. The casino's advice focuses on two variables, time and money, and on spotting the moment play stops being recreational. Deposits that exceed a planned budget, or sessions longer than intended, are early signals worth acting on.
Underage Protection
Registration is restricted to adults, and the sign-up form requires a tick confirming adult age. Verification at set thresholds checks date of birth against official ID.
- Adult-only registration with age confirmation
- ID checks during KYC that confirm date of birth
- A recommendation for parents to install internet filter software, with a reference list linked from the Responsible Gaming page
Recognising a Gambling Problem
Warning signs include chasing losses, playing under stress and gambling to escape low mood. The casino's published advice turns these risks into simple habits.
- Set a deposit limit before playing.
- Decide on a time limit for each session.
- Do not chase losses.
- Avoid playing when stressed, depressed or under the influence of alcohol, drugs or medication.
- Take regular pauses away from the screen.
- Hold only one account.
Responsible Gaming Tools
The tool set is support-led: most actions run through Live Chat or email rather than an automated control panel. The casino recommends self-set deposit and time limits, which places the budgeting discipline with the player.
| Tool | How it works | Duration |
|---|---|---|
| Self-exclusion | Request by messaging support | Half a year to five years, irreversible |
| Account closing | Email support@aerobetvip.com or Live Chat | On request |
| Deposit limit | Self-set, recommended by the casino | Player's choice |
| Time limit | Self-set, recommended by the casino | Player's choice |
| Email support | Free and confidential | Available at all times |
How Self-Exclusion Works
Self-exclusion is the strongest tool available and is meant for players who need a firm stop.
Requesting an exclusion
The player messages support and chooses a period between half a year and five years. Once set, it cannot be lifted before the chosen period ends.
Rules during exclusion
Opening a new account during self-exclusion breaches the Terms of Service and may lead to a permanent ban of the original account.
External Support Resources
The Responsible Gaming page links to an independent self-assessment questionnaire and to a separate safer-gambling information page. Players with doubts about their habits can complete the test privately before contacting support.
Contacting Support
Responsible-gaming queries go to support@aerobetvip.com, which is stated to be available at all times, free of charge and confidential. Live Chat handles account closing requests. Self-exclusion is arranged by messaging support directly.